77up FAQ — all your questions
The answer is right here.

Yes, KYC verification must be completed before your first withdrawal. This requires uploading a photo of your national ID or passport. Verification is typically completed within 24 hours. Deposits and gameplay are available without verification.

on the Login page Go to the login page and click the "Forgot Password" link. Enter your registered mobile number or email address and an OTP or reset link will be sent to you. Use the OTP to set a new password. The entire process takes under 5 minutes.

No. Under 77up's policy, each person is allowed only one account. Operating multiple accounts from the same device may result in both accounts being suspended and balances being forfeited.

To close your account, email [email protected] or submit a request via Live Chat. Please withdraw any remaining balance before closing. As part of responsible gaming, temporary self-exclusion is also available — for more details, please Responsible Gaming View Page.

77up supports all the popular payment methods used in Bangladesh:

• Mobile Banking: Mobile Banking, Nagad, Rocket
• Bank Transfer: Directly from your bank account
• Cryptocurrency: Bitcoin, USDT, Ethereum
• Online Banking: Dutch-Bangla, BRAC, Islami Bank

The minimum deposit at 77up is just BDT 200. Mobile banking deposits are typically credited within 1–5 minutes. Bank transfers may take a little longer.

Most withdrawals are processed within 15 minutes to 24 hours. Having your KYC verification completed before your first withdrawal speeds up the process. Minor delays may occur during peak hours. Minimum withdrawal amount is BDT 500.

Once a payment is successful, your balance is usually updated within 5 minutes. If it takes longer than 15 minutes:

• Keep a screenshot of your payment confirmation
• Refresh the page or log out and log back in
• Send a screenshot via live chat to get help from support

77up does not charge any deposit or withdrawal fees. However, your bank or mobile banking provider may apply their own transaction fees in accordance with their own policies.

77up offers new members a 100% welcome bonus on their first deposit. For example, deposit BDT 1,000 and receive BDT 1,000 in bonus funds, giving you a total balance of BDT 2,000. For full bonus terms and conditions, please Promotions Page View.

A wagering requirement means you must place a specified amount in bets before you can withdraw bonus funds. For example, a BDT 1,000 bonus with a 20x wagering requirement means you need to wager a total of BDT 20,000 before withdrawing. Requirements vary by bonus — on the Promotions page Details available.

Free spins are generally usable on select slot games. After logging in, go to the "Bonus" section on your dashboard to see which games have active free spins. Free spins will expire if not used within the designated timeframe. To find out more, Slots page View.

Reload bonuses are credited automatically when you make a deposit on a weekly or designated day. Some reload bonuses may require a promo code. To see the latest offers, Promotions Page Check regularly.

Yes, 77up has a referral program. Share your referral link — when a friend registers and makes their first deposit, you receive a set bonus amount. There is no cap on referrals. Full terms and conditions on the Promotions page Available.

77up offers an extensive game library, including:

• Sports Betting: cricket, football, tennis, badminton, and hundreds of other events
• Slots: Thousands of slot games — classic, video & Megaways
• Bingo: Live Bingo rooms for Bangladeshi players
• Live Casino: Roulette, Baccarat, Poker
• Virtual Sports: 24/7 virtual matches

On the Sports page Go to the Sports Betting section and browse the list of live matches. Click on a match to view live odds, enter your stake in the bet slip, and confirm. Keep in mind that odds change in real time during live betting, so quick decisions matter.

If a game is not loading or keeps freezing, try the following steps:

• Clear your browser cache and cookies
• Check your internet connection (a minimum of 5 Mbps is required).
• Try a different browser or device
• If the issue persists, let us know via live chat

Yes, 77up is fully mobile-optimized. All games are available on both Android and iOS, via the app or a mobile browser. on the Platform page Find the app download link and more information here.

on the Bingo page Log in and enter any available room. Purchase a ticket and match the called numbers on your card. Once you complete the required pattern, click the "BINGO!" button. 77up Bingo also features auto-daub, which marks numbers on your card automatically.

Yes, 77up is internationally licensed and regulated. All your data is protected with 256-bit SSL encryption. Payment data is never shared with third parties. To learn more, Privacy Policy Read.

Go to Account Settings → click the "Security" tab → enable "2-Step Verification". You can use Google Authenticator or SMS OTP on your mobile device. Once 2FA is active, you will need to enter an additional code each time you log in.

Take these steps immediately:

• Change your password immediately.
• Contact us at [email protected] or via Live Chat to have your account temporarily locked.
• Also update the passwords for your linked email and mobile number
• Keep screenshots of any suspicious transactions

77up will never ask for your password by email or SMS — any such message is a scam.

No. 77up never sells or rents your personal information to third parties. Your data is used solely for account management, payment processing, and security purposes. To learn more, Privacy Policy Read.

No separate application is needed for the 77up VIP program — you are automatically enrolled at the entry level the moment you open an account. Points accumulate as you place bets, and your tier advances accordingly. VIP page View full benefits for all tiers.

VIP points are earned automatically with every bet — typically 1 point per BDT 100 wagered. Slots earn points at a higher rate. Accumulated points can be redeemed for bonus cash, free spins, or special rewards.

At higher VIP tiers (Gold, Platinum, Diamond), you will enjoy the following exclusive benefits:

• Faster Withdrawal Processing
• Personal Account Manager
• Special Birthday Bonus
• Access to exclusive tournaments
• Higher Cashback Percentage

Yes, at certain tiers your level may drop if you do not place a minimum wager within a set period. However, once you reach Diamond or above, those benefits are permanently retained. Tier maintenance conditions VIP page Details available.